Increased Line Rental Costs

There is increasing concern about fraud in the telecoms industry, brought about by increasing use of IP systems and greatly exacerbated by a particularly daft court judgement . The latter has made communication companies liable for how their users use their systems, something over which we normally have no control or information until well after the event. The only logical response to this is insurance coverage, and as of 1st Oct all our lines will be covered unless the customer chooses not to be covered. The charge is 50p per line (or per ISDN channel) per month.

In addition from 1st October Openreach are shaking up the premium lines market. The revisions include enhanced fault rectification and reduced engineer costs for an abortive visit. The costs is 50 per line per month.

Please read the following documents we have published about this: